Refund and Returns Policy
Items must be unworn, unwashed, and have the corresponding original packaging included (according to SKU).
Items must be free of stains, makeup, deodorant, or wear. If we can’t sell it again, we won’t refund or exchange for you.
The following items cannot be returned or replaced:Sale zone products,bodysuits, swimwear, undergarments, beauty products, cosmetics, andaccessories.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
- Product defects and quality problems.
Normally, we will refund you 10-30% according to the item specific problems if you’d like to keep it. We will bear the return shipping fee if you still want to return. Please note: we won’t bear the shipping fee of expensive shipping way.
- Product color, style, model and material do not match the description on the website
Normally, we will refund you 10%-20% according to the item specific problems if you’d like keep to it. But we won’t bear the return shipping fee if you still want to return.
Reason of Customers
- Not fit size, don’t like color, style or material
Normally, we will offer you special coupon as compensation if you’d like to keep it. But we won’t bear the returning shipping fee if you still want to return.
3.Method of Return/Exchange
Read our return policy carefully before you decide to return items.Contact customer service through support@Dresskat .com
Note: We do not accept returned items that were sent back by you directly without checking with us first. Make sure to contact customer service first.
If you are a customer in US, Here is the shipping address you need to return:
Please submit the return tracking number. (pls confirm the tracking number is correct,so we will process it asap)
When our warehouse receives your package and confirms the product you returned, we will arrange a refund or exchange for you.
4. Time of Refund
After our warehouse receives your return package and check. If items are all in good condition, we will send a refund in 72 hours. We will also inform you at the same time through email.
If you paid with the balance of your Paypal account, the whole process will take about 24-48 business hours.
If you paid with the credit card, it will take about 1-15 business days as your bank need to process the refund to you.
5. Special Note
- If the order more than 7 days processing time has not been sent out, we will refund the shipping fee.
- Due to the customer’s reasons, the delivery fails (wrong address, wrong phone number, long time no pickup), we will not accept refund.
- The accessories, silk stockings and free item from activities will not accept return or refund.